FAQ
Frequently Asked Questions
About the Desirewell Aura
Does the Aura replace a regular hair dryer?
Yes. It dries and styles at the same time, so you can go from towel-dried to finished with one tool.
Is it suitable for fine, thick, or colour-treated hair?
Yes. Multiple heat and speed settings let you adjust the airflow to suit your hair type. Use a lower heat setting on fine or colour-treated hair.
Can I use it on soaking wet hair?
For best results, towel-dry until your hair is damp rather than dripping. Use the pre-styling dryer attachment to remove excess moisture, then switch to your styling attachment.
What's included in the box?
One styler handle, five interchangeable attachments (volumizing round brush, smoothing brush, curling barrels, pre-styling dryer nozzle, and diffuser), a storage case, and a user guide.
What plug and voltage does it use?
The Aura ships with a North American plug and is rated 110–130V. If you're ordering from outside North America, please email us before placing your order so we can confirm compatibility for your country.
Is it easy to travel with?
Yes. It's lightweight and the included storage case keeps the handle and all five attachments together.
Shipping
How long will my order take?
Orders are processed within 1–3 business days. After that, estimated delivery is 3–7 business days within Canada, 5–12 business days to the United States, and 7–21 business days for the rest of the world. These are estimates — customs and carrier delays can affect timing.
Where do you ship?
Worldwide.
Will I get tracking?
Yes. You'll receive a tracking number by email once your order ships.
Will I have to pay customs or duties?
Orders shipped outside Canada may be subject to import duties, taxes, or customs fees charged by your country. These aren't included in the price and are the customer's responsibility.
Returns and refunds
What's your return window?
You have 14 days from delivery to request a return. Items must be unused, in original packaging with all accessories, and accompanied by proof of purchase.
How do I start a return?
Email desirewellstore@gmail.com with your order number and reason. We'll confirm eligibility and send return instructions. Please wait for confirmation before shipping anything back.
Who pays return shipping?
If the return is our error — wrong item, defective, or damaged — we cover it. For change-of-mind returns, return shipping is the customer's responsibility.
My item arrived damaged. What now?
Email us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.
How long do refunds take?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Your bank may take additional time to post it.
Do you do exchanges?
We replace items only if they arrive defective or damaged. For anything else, return the original for a refund and place a new order.
Still have a question?
Email desirewellstore@gmail.com and we'll get back to you within one business day.